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FAQ

Frequently Asked Questions:

    • Are the items you have here all you have for sale?  This site represents only a fraction of the items we have in inventory and available for sale.  As time goes on we’ll find ways to make more items shown, but the best rule of thumb is that if you don’t see it here, just ask us for it by using the Contact Us form and we will check out stock and get back to you.
    • What kind of warranty to you offer for items?  We have a very simple rule – we want everyone to be completely satisfied with their purchase so if the item does not measure up to your expectations you can return it for replacement or refund.
    • How is shipping calculated and how are your items shipped?  While there are exceptions, we offer typical USPS flat-rate shipping for smaller items.  Larger items can also be shipped this way but we’re also comfortable shipping UPS, so if you have a preference let us know.  We’re not in the business of making money off of shipping so we try to keep it as close to our cost as possible. For more information visit our Shipping and Handling post.
    • Are your parts used?  Most of our parts are completely new but as most have been on the shelf for many years – in case of some of the glass watch crystals they can often be over 100 years old but still technically new because, well, they aren’t used.  If we’re selling a parts watch or even a complete watch then yes, those are very likely “used.”
    • Do you take offers?  The answer to this is “it depends.”   For watch watches, movements and tools we are willing to entertain offers.  On other items we will often include in the description whether we’re willing to consider offers.
    • So how do I buy stuff?  See the How to Buy page.
    • How do I pay for stuff?  If you buy through the STORE you will pay via the shopping cart, otherwise we will send an invoice via Paypal. While we prefer PayPal we also do accept payments via check by mail – please inquire for details if you would prefer to pay this way.  We’ve also just begun offering invoices through Square so if this interests you or you would prefer this let us know.   Purchased agreed upon through reservations or requests will be invoiced via Paypal unless otherwise requested.
    • Do you repair watches and clocks?  Watches yes, clocks no, however selling parts keeps us plenty busy so we’re likely to refer you to someone in your area.
    • Do you sell complete watches and clocks?  Occasionally we will offer a watch or clock for sale but we generally market them directly to collectors or through specialty services.  If you are interested in finding a specific watch you’re welcome to ask and we’ll let you know if we have it.
  • How do I accurately specify the part I need?  Using the information contained in our ever growing Additional References section, try and use the precise manufacturer part number wherever possible and let us do any cross referencing necessary.  To help with this effort we offer a variety of manufacturers parts catalogs for sale, at very reasonable prices, that can help you with that process.  Check the References page for further guidance.